We’re Here to Answer Your Questions

If you have questions regarding payment options, your account status, or service requests, explore our web site and Online Account Manager, or contact us through any of the options listed below. We value your business and will do our very best to get you the answers you need!

By Email:

customercare@electricnow.com

Please provide your account number, pin number, and the name on the account. We'll get back to you within 6 hours during regular business hours.

By Mail:

Electric Now
2105 Citywest Blvd, Suite 100
Houston, TX 77042

By Phone:

Residential Enrollment (toll free): 1-855-244-1039
Customer Service (toll free): 1-866-353-2669
Fax (toll free): 1-800-684-3874

Representatives are available Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 9 a.m. to 2 p.m., CST.

Customer Service

Report a Power Outage

For power outages, please contact 24/7:

Oncor for Dallas and surrounding areas
Toll-Free: 1-888-313-4747

CenterPoint for Houston and surrounding areas
Toll-Free: 1-713-207-2222

AEP for Corpus Christi and surrounding areas
Toll-Free: 1-866-223-8508

Customer Service

High Electricity Costs?

Take a look at our energy savings tips and start saving money today!