We’re Here to Answer Your Questions
If you have questions regarding payment options, your account status, or service requests, explore our web site and Online Account Manager, or contact us through any of the options listed below. We value your business and will do our very best to get you the answers you need!
Please provide your account number, pin number, and the name on the account. We'll get back to you within 6 hours during regular business hours.
2105 Citywest Blvd, Suite 100
Houston, TX 77042
Residential Enrollment (toll free): 1-800-962-0833
Customer Service (toll free): 1-866-353-2669
Fax (toll free): 1-800-684-3874
Representatives are available Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 9 a.m. to 2 p.m., CST.
Report a Power Outage
For power outages, please contact 24/7:
Oncor for Dallas and surrounding areas
CenterPoint for Houston and surrounding areas
AEP for Corpus Christi and surrounding areas
High Electricity Costs?
Take a look at our energy savings tips and start saving money today!